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Directgov – our story
Directgov was launched in April 2004 to allow people to access public services and government information in a single place. We know that people care little about the structures of government and do...
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Piloting new ways of measuring digital success
This post was contributed by Joanne Inskip, Senior Customer Insight Manager at the Government Digital Service: At the start of 2011, the GDS Customer Insight team were given the task of developing a...
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Mobile’s role in bridging the digital divide
This is a guest post from the GDS mobile team: The GDS mobile team made a trip to Chiswick last week to OpenMarket, providers of our SMS delivery platform and shortcode number, to find out a bit more...
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Scotland catch the Experimental Prototype bug
Yesterday I spent a hugely interesting and informative day meeting colleagues in Glasgow. One of the highlights for me was being able to congratulate David Hall (pictured) from the Scottish Government...
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Quantitative testing Betagov content and layout
I am Nick Breeze, one of the Senior Insight Managers at GDS and I work in the team responsible for testing content being developed for gov.uk. Recently we completed quantitative usability testing to...
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The mobile question: Responsive Design
Directgov has had a mobile website since 2005. To put this into context, the top selling device that year was the Nokia 1110 (pictured below) – so as you can imagine we were quite limited with what we...
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Using search data to meet user needs
As a Product Analyst in the GDS Delivery team acquiring data is critical for telling us if our products are meeting user needs and how improvements must be made to content and services. Our team...
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Directgov: a quiet history
If you search for Directgov on Wikipedia, or ever happen to browse through our press releases, you’ll see a version of our history that’s based pretty much around landmark achievements and major...
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SEO performance on launch: comparing GOV.UK with Directgov
The search engine optimisation landscape is changing. As I have blogged previously, we are doing our best to make sure we use the same search terms as our users to make content easier to find. Now that...
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Traffic trends to GOV.UK
We’ve been monitoring the volume of traffic to GOV.UK since launch. We want to ensure that the people who used to rely on Directgov and Business Link can still find the reliable and authoritative...
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